Remember Ringbox, for one of the most beautiful moments in your life! Available Q3 2020

Frequently Asked Questions

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What’s on your mind?

Share with us your thoughts. We can imagine you want to know more or might need more information. These are exciting times for a reason, it is one of the most beautiful moments in your life. So reach out to us and we will get back to you to answer all your questions

What is the Remember Ringbox?

The Remember Ringbox is a ring box with a camera on it to record the marriage proposal.

Do I get an engagement ring with the Remember Ringbox?

No, the Remember Ringbox is sold separately from an engagement ring, but can be purchased or
rented as an add-on to a ring at our selected jewellers.

What should be in the package of the Remember Ringbox?

In the packaging you should find 1x Remember Ringbox, 1x product explanation guide in the top
cover, and 1x charging station plus 1x charging cable in the bottom of the package (underneath the
foam).

How do I start recording with the Remember Ringbox?

First you need to make sure that your Remember Ringbox is fully charged (How to do this, please see
next questions). Recording can be initiated 2 ways. 1) You need to press and hold the record button
for 2 seconds; LED will flash red when recording. 2) The user can initiate recording through the
Remember Ringbox WebApp over live feed. How to do this, please check the below questions.

How do I know if the battery of the Remember Ringbox is low?

The LED of the Remember Ringbox will glow orange when the battery is low. The LED will flash
orange when the battery is about to die.

How do I recharge the battery of the Remember Ringbox?

You charge the Remember Ringbox by connecting the charging cable with the charging station. By
placing the Remember Ringbox with the bottom down on top of the charging station the battery will
charge. The charging station will flash to show the ring box is charging. It will take approximately 2
hours to fully recharge the battery.

Where do I find the wireless charging station and charging cable?

The wireless charging station and charging cable can be found in the bottom of the packaging,
underneath the foam layer.

How do I get access to the Remember Ringbox WebApp on my smartphone?

When you purchase your Remember Ringbox you will be sent a unique QR code to your email
address to link with your smartphone. You simply open your camera on your smartphone and scan
the QR or fill in the link in your browser. The user is redirected in the browser to the Rmember
Ringbox website. The user can login to an existing account or register. The user fills out the personal
details in order to register and have access to their Remember Ringbox. You have now access to the
WebApp. NOTE: To start recording via the app you still need to connect your phone with the
Remember Ringbox! TIP: Make sure you save the WebApp on your smartphone’s home screen for
easy and repeated access.

How do I connect the Remember Ringbox with my smartphone?

After booting up the Remember Ringbox, the WebApp informs the user how to connect to their ring
box Wi-Fi. The user holds down the power button to boot wifi, the user searches for the Remember
Ringbox in Wo-Fi menu and enters unique device password to connect. Once connected, the user
returns to the internet browser and clicks ‘Go to device’ or copies the unique code in the browser
search bar, redirecting to the Remember Ringbox WebApp. The Welcome page loads inside the
user's browser, where you can use your login to access the Remember Ringbox.

How do I save the Remember Ringbox app on my phone?

When you are on the starting page of the WebApp in your internet browser, press the Share button
in the browser window of your smartphone. Scroll down to reveal more options and choose to add
the Webapp on your home screen. Name the shortcut Remember Ringbox (or as you like) and press
add. The WebApp will appear as phone app on the user's home pages.

How do I navigate through the Remember Ringbox WebApp?

The user accesses the WebApp via the created shortcut on the phone’s home screen. Login to your
account and find 3 options. 1) Media tab – allows you to review your recorded footage. 2) Camera
tab – gives user a live feed from their Remember Ringbox. 3) Settings tab – Allows the user to adjust
the settings of the WebApp and Remember Ringbox.

Where can I find my video after recording?

All the recorded footage can be found in the media tab in the WebApp.

How do I share the proposal video?

The user can download recorded videos in the media tab of the WebApp. The user gets a notification
of succesfull downloads. The user can upload their footage from their phones to the camera library.
Once edited, the video can be shared to the users email and/or chosen social media platforms.

How do I aim with the Remember Ringbox?

The camera of the Remember Ringbox is built-in the top part of the ring box. You need to hold the
Remember Ringbox to keep the camera in line with the target that you are aiming for. The
Remember Ringbox has a wide lense camera to make aiming a lot easier.

How do I hold the Remember Ringbox?

For the best aim you hold the top part of the Remember Ringbox still to aim at your target. When
you open the ringbox, ideally you open the lower part downwards, opposed to opening the top part
upwards. Hereby you can keep the aim still while showing the engagement ring to your loved one.

How wide is the recording angle of the lens?

The wide lens camera has an angle of 120 degrees.

What is the quality of the camera in the Remember Ringbox?

The Remember Ringbox has a 5 megapixel camera built-in.

How does the Remember Ringbox record sound?

The Remember Ringbox has a built-in microphone with clear voice recognition to record all the
lovely words you have for your loved one.

Where can I buy the Remember Ringbox?

The Remember Ringbox can be bought on www.rememberringbox.com or at one of the selected
jewelers around the world. Find out if they are sold near you on our website.

What is the price of the Remember Ringbox?

The Remember Ringbox can be purchased for only EUR 300,- or you can rent a Remember Ringbox
for 1 month for only EUR 150,-. The cash back will be transferred as soon as the Remember Ringbox
arrives back at the warehouse in proper condition.

Is it possible to get the Remember Ringbox in a different colour?

At the moment we only have the dark blue timeless design of the Remember Ringbox, but we are
always open for custom made options. Please fill in our contact form and we will gladly serve as
soon as possible.

Is it possible to get the Remember Ringbox custom made in different materials?

At the moment we only have the dark blue timeless design of the Remember Ringbox, but we are
always open for custom made options. Please fill in our contact form and we will get back to you as
soon as possible.

What are my payment options?

Most standard payments are available on the Remember Ringbox website, including bank transfer,
Paypal, credit card, debit card and iDeal.

Can I get a refund after recording my proposal?

Only if you have rented the Remember Ringbox you will be transferred the cash back.

Is the Remember Ringbox waterproof?

No, it is not so please be careful.

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