Frequently Asked Questions
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What is the Remember Ringbox?
The Remember Ringbox is a ring box with a camera on it to record the marriage proposal.
Do I get an engagement ring with the Remember Ringbox?
No, the Remember Ringbox is sold separately from an engagement ring, but can be purchased or
rented as an add-on to a ring at our selected jewellers.
What should be in the package of the Remember Ringbox?
In the packaging you should find 1x Remember Ringbox, 1x product explanation guide in the top cover, and 1x charging cable in the bottom of the package (underneath the foam).
How do I start recording with the Remember Ringbox?
First you need to make sure that your Remember Ringbox is fully charged (How to do this, please see next questions). Recording will start immediately when you turn ON the Remember Ringbox.
Two other ways to start recording is by pressing the Record button while the Remember Ringbox is on standby mode, or while you are in the Remember Ringbox App and you are connected to the Ringbox press the small camera icon.
How do I know if the battery of the Remember Ringbox is low?
The LED of the Remember Ringbox will glow orange when the battery is low. The LED will flash red when the battery is about to die.
How do I charge the battery of the Remember Ringbox?
You charge the Remember Ringbox by connecting the USB-C charging cable with a charger. By connecting the Remember Ringbox with the wall socket the battery will charge. The LED on the ring box is showing a flashing orange light while charging and will turn green when fully charged. It will take approximately 2
hours to fully recharge the battery.
Where do I find the USB-C charging cable?
The USB-C charging cable can be found in the bottom of the packaging,
underneath the foam layer.
How do I get access to the Remember Ringbox App on my smartphone?
You can download the Remember Ringbox App in your App store. First follow instructions in the App to Create an account. Then press the Play button in the App. The App will prompt to connect with the Ringbox first and automatically brings you to your WiFi settings.
When turned ON, the Remember Ringbox sends a WiFi signal for 30 seconds to connect your smartphone with the Ringbox. Choose the Ringbox in your WiFi settings and go back to the App.
When you connect for the first time, the App will first prompt to register your account to your Ringbox in the server before you can enter the App. Turn OFF the WiFi to reconnect to the internet and your account is registered. Then reconnect with the Ringbox Wifi and you can access your Ringbox App.
How do I navigate through the Remember Ringbox App?
On the starting page, you can Login, Create an account of use the Forgotten password function to reset your account.
After you Login to your account, you find 3 options. 1) Question Mark – will show a visual of the different buttons 2) Play button – allows you to record and review your recorded footage 3) Settings tab – Allows the user to adjust the settings of the App and Remember Ringbox.
Where can I find my video after recording?
All the recorded footage can be found in the media tab after you pressed the PLay button, in the right uppercorner in the App.
How do I share the proposal video?
The user can download recorded videos in the media tab of the App to their photo roll on their smartphone. From there the uer can send and share the video just like any other video.
How do I aim with the Remember Ringbox?
The camera of the Remember Ringbox is built-in the top part of the ring box. You need to hold the Remember Ringbox to keep the camera in line with the target that you are aiming for. The Remember Ringbox has a wide lense camera to make aiming a lot easier. We highly suggest to practice before the proposal to get a feel for the aim of the camera.
How do I hold the Remember Ringbox?
For the best aim you hold the top part of the Remember Ringbox still to aim at your target. When you open the ringbox, ideally you open the lower part downwards, to keep the camera aiming at your target.
How wide is the recording angle of the lens?
The wide lens camera has an angle of 120 degrees.
How does the Remember Ringbox record sound?
The Remember Ringbox has a built-in microphone with clear voice recognition to record all the lovely words you have for your loved one. The microphone is located at the top of the Ringbox.
Where can I buy the Remember Ringbox?
The Remember Ringbox can be bought online on www.rememberringbox.com or at one of the selected jewelers around the world. Find out if they are sold near you on our website.
What is the price of the Remember Ringbox?
The Remember Ringbox can be purchased for only EUR 200,- or you can rent a Remember Ringbox for 1 month for only EUR 125,-. The deposit will be transferred back as soon as the Remember Ringbox arrives back at the warehouse in proper condition.
Is it possible to get the Remember Ringbox in a different colour?
At the moment we only have the dark blue timeless design of the Remember Ringbox, but we are always open for custom made options. Please fill in our contact form and we will gladly serve as soon as possible.
Is it possible to get the Remember Ringbox custom made in different materials?
At the moment we only have the dark blue timeless design of the Remember Ringbox, but we are always open for custom made options. Please fill in our contact form and we will get back to you as soon as possible.
What are my payment options?
Most standard payments are available on the Remember Ringbox website, including bank transfer, Paypal, credit card, debit card and iDeal.
Can I get a refund after recording my proposal?
Only if you have rented the Remember Ringbox you will be transferred the deposit back.
Is the Remember Ringbox waterproof?
No, it is not so please be careful.
